A positive customer experience begins with providing good customer service and good customer service is all about good communications. Introtel understands the changing expectations of your audience and creates strategic solutions that make it easy and simple for your stakeholders to stay connected with you.
Introtel offers a number of end-to-end contact center solutions that let you incorporate AI into the core of customer experience. Do more than meet customer expectations by handling more inquiries, regardless from what device they’re coming through, and making sure each interaction is effective and on-brand.
EXCEED CUSTOMER EXPECTATIONS
Retain customers and attract new ones by engaging them on their preferred device and media.
MEASURE AND MANAGE EFFECTIVENESS
Analytics tools that measure employee productivity and management tools to increase effectiveness.
ACHIEVE SUCCESS
METRICS
Increase customer satisfaction, lower customer effort and improve net promoter scores.
MULTICHANNEL CONTACT CENTER SOLUTIONS
Multichannel contact center solutions provide more flexibility to your customer to choose the method of contact that makes the most sense for them at any given time. It enables your organization to deliver the same fast and seamless customer experience across all channels. With our Mitel Multichannel solution you can empower your customers and staff with highly sophisticated email, chat, fax , SMS, social media and digital self service capabilities.
MICONTACT CENTER BUSINESS
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys.
AI CONTACT CENTER AND CALL CENTER SOLUTIONS
Revolutionize customer interactions with Mitel’s Artificial Intelligence (AI) contact center and call center solutions that transform your customer experience.Artificial Intelligence (AI) is revolutionizing today’s customer experience landscape. AI contact center and call center solutions have advanced beyond basic efficiencies. Now, cutting-edge capabilities such as automated assistance, advanced analytics, real-time coaching and intelligent advice to agents are just a few of the AI contact center features transforming customer interactions.
OUTBOUND CONTACT CENTER SOLUTIONS
Mitel’s Outbound Contact Centre solutions are ideal for organizations looking to equip their outbound call centres with preview, progressive, power and predictive dialling
INBOUND CONTACT CENTER SOLUTIONS
Mitel’s Inbound Contact Centre solutions are designed to help organizations better manage their incoming call flow by providing real-time reporting and analytics into customer activity.
CONTACT CENTRE AS A SERVICE SOLUTIONS
Moving to the cloud is a digital transformation more and more industries are beginning to adopt, including the Contact Centre. From allowing businesses to only purchase the technology they need, to offering scalability when required – CCaaS is ultimately designed to help deliver excellent customer experience.
Wherever You Are on Your Contact Center Journey, We Can Help!
OUR TEAM IS READY TO HELP YOU FIND THE SOLUTION THAT’S RIGHT FOR YOU.
Ready To Reach New Heights? Let's Get There, Together.
READY TO TALK TO SALES?
CONTACT US:
905-123-1234 |. EMAIL US
Connect with us
Request a call back
Send us a message and we’ll get back to you as soon as possible!